USA

Now hiring: Director of Operations.

Application deadline: Oct. 31, 2019.

Hearken is looking for an experienced operations leader and process improvement innovator to join our dynamic leadership team. This role will be a critical part of continuing to build out and scale community engagement consulting and product solutions for a variety of partners across sectors and regions. It is a time of significant growth for Hearken as we shift into a global operations structure. This will require redesigning business systems and operations so they are fully integrated globally. The Director of Operations will work with the CEO and CCO at HK to finalize a growth and operations strategy and execute on establishing a new operating model.

This role is a critical part of the senior leadership team and works alongside executive leaders to provide business analytics and financial/forecasting data in addition to efficient operations structures to guide leadership decision making. This leader will form project teams and small working groups across the company as needed to improve existing or implement new systems.

In addition, this role will be an essential part of establishing best practices in internal organizational listening across continents (US and Europe) and teams (Consulting, Tech, Growth, Leadership). By designing and implementing internal feedback loop systems, the leadership team can make operations and growth decisions from a place of listening and use our own organization as an incubator in best practices we may pass onto our consulting clients as they operationalize the Hearken approach.

Read the full job description and instructions to apply here.


Now hiring: Senior Growth Manager.

Application deadline: Oct. 31, 2019.

This is a new business creation role that will focus on growing Hearken’s community engagement consulting and product offerings across East Coast US and Europe. We are looking for an experienced salesperson who can prospect new opportunities, build a pipeline and close deals. The role is for someone who feels comfortable managing executive and c-suite stakeholders and closing enterprise-size contracts.

In addition to bringing in revenue, this role will be a key contributor to delivering market insight to the leadership team that will help inform company growth. We are looking for someone who can translate business development conversations into key recommendations for Hearken’s growth strategy and help us define, understand and develop our target demographic.

Finally, the salesperson we are looking for is one who thrives on building long-term, deep relationships with prospective clients. We embrace a sales process founded in deep listening and we are looking for someone who can help us build a community of mission aligned practitioners who will help us to grow.

Read the full job description and instructions to apply here.


Now hiring: Sr. Manager, Community Engagement—Consulting Delivery.

Application deadline: Oct. 31, 2019

This role is a key part of the company leadership team. The individual will be responsible for the consulting delivery, project management and team supervision of all Hearken consulting engagements across sectors. The Sr. Manager has experience in both facilitating multi-phased consulting and also ensuring high quality service via internal oversight and guidance. In addition, this individual must be able to liaise with other leaders in target verticals in order to ensure market insights are captured and diffused across a global operating structure. Finally, this person will act as a key thought leader in creating the long-term growth vision for Hearken’s consulting practice.  

Read the full job description and instructions to apply here.


EUROPE

Now hiring: Analyst.

Application deadline: Oct. 31, 2019.

Hearken is looking for an analyst to join our growing European team.

This role will be focused on supporting the growth of our consulting practice in Europe. We are looking for someone who is excited by breaking into a new market and developing the business from scratch. We’d like this member of our team to have a strong interest in community engagement and audience development, and be keen to expand and apply that knowledge.

Time in this role will be divided between assisting with service delivery via strategy and content creation, conducting business development in target markets, and supporting our current partners to achieve their goals. The ideal candidate will be an excellent listener and strategic thinker and will be key in accelerating Hearken’s European expansion.

Read the full job description and instructions to apply here.


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