We're hiring an engagement consultant!
Hearken is looking for an engagement consultant to join our dynamic team as our customer base expands.
Our consulting team currently includes Summer Fields, Julia Haslanger, Janine Anderson, and Stephanie Snyder. The Engagement Consultant will provide individualized support to our partners, including working with news enterprises and international newsrooms, as well as collaborate with colleagues to continuously evolve the ways we support our partners efficiently, without compromising quality.
The engagement consultant position is 40 hours per week. The salary range for this position is between $50,000-$60,000, commensurate with experience. Hearken employees are offered health insurance benefits, stock options in the company and subsidized bike-share.
What is Hearken?
Hearken is a leader in the engagement journalism field. We developed a unique editorial model, called Public-Powered Journalism, that involves the audience from the pitch to publication. We work with more than 100 newsrooms across the world to help them implement our model, through a combination of consulting and supporting technology.
Our company started in early 2015. Our 10-person team is comprised of mission-driven journalists, developers, and a stellar sales and business team. Check out our website and our Medium posts for more about what we do / why we do it.
Our office is located in downtown Chicago. We will consider candidates outside of Chicago who are self-motivated and have experience (and enjoy) working remotely, and would be open to traveling to Chicago a few times a year (including for training).
Engagement consultants provide individualized support to partner newsrooms, beginning with the onboarding phase. Each consultant develops deep and ongoing relationships with journalists in their partner newsrooms, and supports them through many methods. This includes:
leading training on the Hearken tech and storytelling model
teaching best practices
helping newsrooms develop engagement and outreach strategy
sharing relevant examples and lessons between partners
fielding support requests about both our tech and the public-powered journalism model
helping newsrooms connect their engagement efforts to revenue generation
The consultants aim to provide proactive support, anticipating the resources a newsroom needs often before the newsroom even thinks to reach out for help. To do this, consultants keep a watchful eye on their partner newsrooms, tracking which features they use, reading and evaluating the stories they produce, and keeping tabs on the newsroom’s progress.
Other duties that the consultants share include writing documentation for our help site, contributing to our monthly newsletter, staying on top of industry trends, helping with marketing efforts by doing case studies and posting to our social media accounts, as well as public speaking at industry events and conferences.
We do our work via email and video call, so this role does not require travel, but it will require flexible hours to accommodate newsrooms in other time zones.
Opportunities For Growth
Because we are a small company, every team member has the opportunity to learn about and contribute to all aspects of the business, from software development to marketing, sales, retention, and business development. In particular, engagement consultants are intimately involved in the process of designing and refining tech tools, providing feedback and serving as a stand-in for our users. Engagement consultants are plugged into a network of journalists and newsrooms that stretches around the world, and often get invited to speak or participate in industry events on behalf of the company.
Our Commitment To Diversity
We want our team to reflect the wide diversity of media consumers, and we strongly encourage POC and LGBTQ candidates to apply. We’re committed to structuring our hiring process and company to be welcoming to applicants of all backgrounds.
What we’re looking for in all team members
Our company’s core values are: openness, initiative, empathy, delight, critical thinking and flexibility. So first and foremost, we are looking for someone who embodies those six values.
Good listeners and willing collaborators
Great communication skills
Enthusiasm to be involved in all aspects of the company
Ability to anticipate the needs of partners and team-members
Enthusiasm about ~systems~
What we’re looking for in an engagement consultant
Experience working in a newsroom (whether as a reporter, producer, editor, product manager, engagement something-or-other, audience development manager, etc.)
Practical experience in any of the following: audience engagement, audience development, crowdsourcing, fostering online communities, and/or community organizing
Great customer service instincts and interpersonal skills
Passion and enthusiasm for Hearken’s public-powered model
Experience with data and analytics
A brain full of ideas, strategies, and possibilities for transforming journalism
Expertise that will be valuable to our partners:
(We don’t expect anyone to have all of these)
Experience helping a newsroom (or other organization) grow its audience in communities that they had previously struggled to reach
Experience helping a newsroom (or other organization) diversify or strengthen revenue streams
Familiarity with journalism business models (advertising, reader-revenue, grant-funded, etc.)
Experience working with clients or partners around the world and across language barriers
Experience supporting or collaborating with multiple different newsrooms or with multiple teams across a single newsroom
Experience with project or product management
Experience planning events or doing in-real-life engagement
Experience working in public radio, public television, or large, for-profit newsrooms
Experience working in video news, particularly commercial television
Other “nice to have” skills:
(Again, we don’t expect anyone to have all of these)
Familiarity with social media and newsletters
Basic graphic design skills
Experience measuring / demonstrating impact and writing case studies
Experience running webinars, conferences, and/or workshops
Comfort with public speaking
Experience with user testing and user / audience surveys
Experience working in SaaS retention or customer success
Once you’re finished please also send an email with your resume attached to firstname.lastname@example.org with the subject line “Engagement Consultant"
Note: Hearken is not a news outlet. We do not create or publish news content.
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