Analyst: Europe

Status: Full-time

Location:
London-based

Compensation:
Salary range: TBD, commensurate with years of experience in similar roles.  

The Hearken Approach

Are you really listening to your stakeholders? Are you providing value to your community through engagement? Are you converting your engagement efforts into organizational growth?

Who We Are

Hearken drives community engagement innovation. We help organizations better listen to and engage their stakeholders in order to build a sustainable community of supporters. We offer transformative and proven processes, training and technology to help you operationalize the process of community engagement. 

What We Do

Through our consulting, technology and data solutions, we facilitate sustainable community engagement design, delivery and growth for our partners. We help organizations generate actionable insight from their stakeholders - be that their audience, end users, customers, employees, students, or alumni, and strategize on how best to implement that insight into a more sustainable and successful business. 

Most organizations operate top-down, and don’t have adequate channels for getting feedback and brilliant ideas from the outside. We work with teams to break down organizational silos and facilitate a collaborative design process through this proven, phased approach: 

Phase I: Define the needs of your organization and stakeholders

  • Diagnostic Listening

  • Stakeholder Journey Mapping 

  • Community Insights Research

Phase II: Teach community engagement design and delivery process

  • Community Engagement Design

  • Engagement Delivery Roadmap 

  • Staffing Plan and Implementation

Phase III: Operationalize and scale community engagement

  • Sustainability and Growth Plan

  • Track and Measure Community Value and Outputs

  • Convert Community Engagement to Value (E.g., revenue, marketing, time and talent contributions)

We work closely with partners to develop competency in community engagement to ensure our approach is sustainable over time. We help carve out those pathways and teach processes that help you gather essential qualitative insights and apply it when you’re making the most important decisions. 

Who We Service

We’ve partnered with a variety of organizations, including newsrooms, museums, colleges, foundations, religions, and a variety of private sector emerging and established brands. We are constantly discovering patterns and cross-disciplinary insights to share with all of our partners. 

Job Description

Hearken is looking for an analyst to join our growing European team. 

This role will be focused on supporting the growth of our consulting practice in Europe. We are looking for someone who is excited by breaking into a new market and developing the business from scratch. We’d like this member of our team to have a strong interest in community engagement and audience development, and be keen to expand and apply that knowledge.

Time in this role will be divided between assisting with service delivery via strategy and content creation, conducting business development in target markets, and supporting our current partners to achieve their goals. The ideal candidate will be an excellent listener and strategic thinker and will be key in accelerating Hearken’s European expansion.

This candidate must be able to legally work in the UK. Hearken does not sponsor visas.

Your responsibilities will include:

Client services support:

  • Assist the Europe team in their client meetings and deliverables.

  • Participate in on-site client meetings and conduct strategic conversations with our clients as part of our engagements

  • Gather and analyze information, and create reports and insights to support the consulting practice

  • Design presentations for clients that communicate broad strategic concepts clearly

Business Development:

  • Build the client pipeline in Europe via outreach and networking for both services and technology

  • Conduct market research to investigate new territories and verticals

  • Observe and synthesize market insights to assist leadership in making key decisions related to European market growth.

  • Contribute to growth in Europe via brand building, social media and event organisation

Product Account Management:

  • Support European partners by providing them technical insight, monitoring their success and assisting with day to day inquiries

  • Assist in building out account strategy for current partners and ensure that they achieve their goals.

  • Liaise with the US-based innovation team to ensure product feedback is heard

Qualifications:

  • 2 – 4 years work experience

  • Excellent writing skills

  • Ability to effectively communicate complex ideas

  • Ability to synthesize large amounts of information into interesting, readable reports

  • Exceptional analytical skills

  • Great communication skills: interact with clients using the right tone in emails, in person, and in virtual meetings

  • Ability to work with remote teams across time zones and in virtual office environments

  • Flexible, adaptable and open to different ways of solving problems

  • Able to facilitate product trainings

  • Willingness to travel

Additional skills we consider a major plus:

  • Interest or experience in journalism, media, or other public serving industries

  • Experience in consulting or services-based industries

  • Working knowledge of design thinking principles

  • Language skills - especially German, Spanish, French

To apply: Complete this form and then email your résumé to careers@wearehearken.com.

Application Deadline: Oct. 31, 2019