Every Hearken subscription includes:

Engagement Consulting

ENGAGEMENT CONSULTING

While it's tempting to believe a tool is the answer to better audience engagement, tech is just one part of the solution.

Lasting transformation comes from changing the way journalists conceptualize the audience. We help newsroom staff transition from viewing the public as consumers to partners. We provide personalized and targeted consulting from our ace team of journalists throughout the lifetime of a Hearken subscription. We help newsrooms launch new projects and series, as well as spread public-powered journalism as a strategy throughout the entire organization.

Everyone is super friendly, knowledgeable and committed to helping you find a solution.
— — Juliet Fromholt, Host + Deputy Operations Director, WYSO
“They had the implementation process down to a science...Hearken sent us a ton of awesome material and had feedback for each step along the way.”
— — Dustin Leed, Lancaster Online
My engagement consultant always offers me great editorial advice — thoughtful and detailed.
— — Sonya Gee, Digital Journalist, Australian Broadcasting Corporation
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BEST-IN-CLASS TOOLS

Once journalists are ready to think a little differently, our streamlined cloud-based platform comes into play. We've built a custom toolset for cultivating, managing and acting on the public's questions and insights. We call it the EMS. It's short for: Engagement Management System.

The EMS keeps newsrooms from losing valuable public input in endless Twitter feeds and tucked-away corners of Facebook. It centralizes data and collects audience emails, allowing you to directly translate participation to user acquisition.

The Hearken platform offers a variety of interaction points between the public and newsroom, ensuring that all editorial decisions can be made with the most complete information possible at the right time: when decisions are being made.

Additional embeds can display the questions and stories you're investigating, and what others have asked, giving the public greater transparency into your process.

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“Hearken has allowed us to engage with our audience on a deeper level, making them feel involved in the reporting process in way that makes sense for all of us. The Hearken platform keeps the entire process organized, running smoothly and looking good - which for a small shop is HUGE.”

Juliet Fromholt, Host + Deputy Operations Director, WYSO

The Engagement Management System centralizes all engagement for ease of action and collaboration within the newsroom.

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“The Hearken platform is a very useful tool. It enables us to work together on one story with people from our website, radio station, tv station and newspaper because all of the input from our audience is collected in one place. Plus, the embeds can be personalized to a great extent to give them a BRUZZ vibe.”

Elfi Thoelen, Content Manager + Webmaster, BRUZZ

In this business, I think it’s hard to avoid a sense of separateness from our audience. Even in this social media age, so much of our communication goes one direction. This is a refreshing multi-directional engagement platform that makes us better in lots of ways.
— — Mack Linebaugh, Director of Digital Services, Nashville Public Radio

Hearken's notebook tool is the latest addition to the Engagement Management System. Learn more about it here.  

Progress Reports

PROGRESS REPORTS

Custom progress reports provide specific, actionable recommendations to maximize engagement, lead generation and user acquisition via Hearken's public-powered process and platform.

Community

COMMUNITY OF BEST PRACTICES

Hundreds of journalists around the world using Hearken connect through an online community. Here they share experiments, successful editorial and events strategies, and support one another in shifting the cultures of their newsrooms toward a public focus.